Frequently Asked Questions – About Veg eShop

Frequently Asked Questions – Others

 

 


 

Frequently Asked Questions – About Veg eShop

Delivery Arrangement

How to calculate delivery fee?

HK$70 Delivery Fee

Free Delivery

Total spending <HK$500 on dried AND frozen food

Total spending ≥HK$500 on dried AND frozen food

 

 

Remark: Total spending is the amount of money you need to pay after deducting all the discount.

 

Delivery time

Mon - Sat    9:00 a.m. - 6:00 p.m. 

The order confirmation email has not been received the day after my placed order, what should I do?

You can contact our customer service department via email salesbatatagreens@talful.com.hk or hotline 2485 3423.

 

I have not yet received the delivery arrangement confirmation call from customer service department beyond 3 working days, what should I do?

You can contact our customer service department via email salesbatatagreens@talful.com.hk or hotline 2485 3423.

 

If the ordered product is out of stock and the spending amount fails to reach the free delivery requirement, we shall cancel the order and arrange refund to your credit card account within 10 working days. Customer is suggested to make a new order once again. We apologize if any inconvenience caused.

 

What to do when the product is lost or damaged during delivery?

If you do not receive your order or the products are found damaged when received, please contact our customer service department via email salesbatatagreens@talful.com.hk or hotline 2485 3423 to report the case and we will process your case and update you the status as soon as possible.

 

How do I know if it will ship to my address?

Delivery is only applicable to residential area only. At this stage, we regret that we do not deliver to Ma Wan, Lantau and all outlying islands. For details, please check with our customer service department.

Remark: The delivery staff will not wait for 15 minutes or longer for each shipment.

 

Can I change my delivery address upon order placed?

Under normal circumstances delivery address cannot be changed once order is placed.

 

What is the delivery arrangement under severe weather conditions?

The deliveries will be suspended under severe weather conditions, such as when black rainstorm signal is in effect or typhoon signal No.8 is hoisted. Our customer service will contact you asap to re-arrange for another time.

 

Exchange Service

Can I apply for an exchange or return?

At this stage, we regret that we do not provide this service.

Frequently Asked Questions – Others

My Account

How to create an account?

Click “Login / Account” on the top right corner on website main page (http://www.batatagreens.com.hk). Simply enter your name and a password, along with a valid email address to receive our latest news for registration. You will then receive an email with an activation link, click on it to complete the process for creating your account.

 

Why can’t I receive emails and purchase orders from Batata Greens?

The email address you provided in registration is our main way of communicating important messages to you. Please check your email settings and avoid mistakenly marking Batata Greens emails as spam mails. If you do not receive our emails, try checking your spam box or promotions box. If you would like to avoid this from happening, you can set our emails as non-spam.

 

Batata Greens Member Policy

How can I become Batata Greens member?

Basic Member – Single purchase up to HK$300 to become our member and enjoy member discount rate on your next purchase (Membership is permanent) 
VIP Member – Single purchase up to HK$2000 to become our VIP member and enjoy VIP member discount rate on your next purchase; Yearly purchase amount up to HK$3000 to maintain your VIP membership.  If yearly purchase amount is less than HK$3000, your VIP membership will be ineffective but remain as our ordinary member. ( The yearly purchase amount will be required by the next year of the VIP membership activated.  Yearly purchase amount shall be calculated from Jan 1st to Dec 31st.)

Please email your purchase receipt to salesbatatagreens@talful.com.hk to confirm requirement. You will receive a discount code from Batata Greens in 3 working days. Enter the discount code on every upcoming purchase to enjoy the member discount.

Remarks:

1. Above discount could not be applied on regular priced items.

2. In order to secure the member identity, each member can only register 1 email address with designated discount code during online purchase.

3. In case of any disputes, the decision of Batata Greens shall be final.

 

What if I am already a member of the Batata Greens supermarket, how can I log in and have the discount code of the vegetarian eShop?

Please email your membership’s registered name, contact number and email address to salesbatatagreens@talful.com.hk, we will confirm your member identity by a returned email with an applicable discount code. Please log in your account by a registered email, and enter the discount code to enjoy member discount every time during online purchase.

 

Gift Card

Any restrictions on the gift card?

Gift card can only be used in Batata Greens Vegetarian eShop, with an expiry period of 6-month. It can be used in 1 time, and the remaining balance will automatically be cancelled.

 

素食eShop常見問題

其他常見問題


 

素食eShop常見問題

送貨安排

要運費嗎?

購物少於$500:$70運費

購買乾貨及凍貨滿$500:免運費

(購物金額指扣除所有優惠後的付款金額)

 

送貨時間?

星期一至六 9am - 6pm

訂貨兩個工作天後仍未收到訂單確認電郵,該怎麼辦?

請透過電郵salesbatatagreens@talful.com.hk或電話2485 3423聯絡客戶服務部。

 

訂貨三個工作天後仍未收到電話確定送貨詳情,該怎麼辦?

透過電郵salesbatatagreens@talful.com.hk或電話2485 3423聯絡客戶服務部。

如訂單因缺貨情況以致總額未能達到免費送貨的消費金額,我們將取消該訂單,並於10個工作天內進行退款手續。同時,建議客戶另開新訂單及重新選購貨品,不便之處,敬請原諒。

 

如何處理送遞時貨品遺失或損壞?

假如你的貨品派遞發生問題或收到貨品時發現損壞,請即透過電郵salesbatatagreens@talful.com.hk或致電2485 3423聯絡客戶服務部,我們會盡快跟進處理,將不便情況減至最低。

 

我的地址有派送服務嗎﹖

派送對象只限於住宅區。派送地區現階段並不包括馬灣、大嶼山及所有離島地區。詳情請向客戶服務部查詢。

註:派遞員於每次派遞的等候時間不會多於15分鐘。

 

可否於訂單確認後更改送貨地址﹖

一般情況下已接受的訂單都不能更改地址。

 

在惡劣天氣下的送貨安排是如何﹖

當天氣情況不適合送貨(如黑色暴雨警告,8號風球或雷暴警告),我們的客戶服務部會馬上聯絡你通知最新的送貨安排。

 

換貨服務

可否更換或退還貨品﹖

抱歉現階段不提供此服務。

 

其他常見問題

管理帳戶

如何建立帳戶﹖

只須點擊網頁右上角「登入/帳戶」進入頁面進行登記(http://www.batatagreens.com.hk)。登記時輸入姓名及密碼,並以一個有效的電郵地址以作日後登入帳戶及方便我們把最新資料傳送給你。提交資料後你將收到確認電郵,你必須點擊電郵內的連結以啟動帳戶。

 

為何我沒收到由甘薯葉送出的電郵及訂貨單﹖

你登記會員時的電郵地址是甘薯葉跟你聯繫的主要方式,請留意你的電郵帳戶之設定,避免錯誤將郵件列為垃圾郵件而錯過任何重要資訊。同時,你可嘗試查看電郵內的雜件箱、垃圾郵件或促銷內容郵件箱。如欲避免類似情況發生,你可以將我們的郵件設定為非垃圾郵件。

 

甘薯葉會員制度

我如何能成為甘薯葉會員﹖

基本會員

單次購物滿$300,於下一次購物時開始享用會員購物優惠 (會員資格是永久的)

VIP會員

單次消費金額滿$2000於下一次購物時開始享用VIP會員購物優惠(會員資格是永久的)

請電郵你的消費單據至salesbatatagreens@talful.com.hk以確認資格。甘薯葉將於3個工作天內確認你的會員身份並以電郵回覆有效之優惠碼,日後每次購物時輸入優惠碼即可享會員折扣優惠。

備註:

1. 以上優惠不適用於正價貨品。

2. 每個會員只可登記1個電郵地址及於訂購貨品時使用指定優惠碼,以確保會員的身份。

3. 如有任何爭議,甘薯葉保留最終決定權。

 

我本身已是甘薯葉會員,如何在素食eShop登入及獲發優惠碼﹖

你只須電郵已登記之會員姓名、電話及電郵地址至salesbatatagreens@talful.com.hk,我們將於3個工作天內確認你的會員身份並以電郵回覆有效之優惠碼。請再登入www.batatagreens.com.hk以會員登記電郵註冊,每次購物時輸入優惠碼即可享會員折扣優惠。

 

購物卡

購物卡有何限制﹖

購物卡只適用於甘薯葉素食eShop,有效期為6個月。此卡只可使用一次,使用後之餘額將自動作廢。